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Evidence Guide: ICTSAS424 - Support different operating systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS424 - Support different operating systems

What evidence can you provide to prove your understanding of each of the following citeria?

Determine organisation’s help desk procedures

  1. Review organisation’s technical support procedures
  2. Interrogate help desk system
  3. Liaise with client
Review organisation’s technical support procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interrogate help desk system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify OS

  1. Examine operating system file and root structure
  2. Identify profile information
  3. Explore the help structure
  4. Observe boot process
Examine operating system file and root structure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify profile information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore the help structure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe boot process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Differentiate OS

  1. Compare and contrast features of OS
  2. Examine kernel file structures
  3. Determine currency of operating system
Compare and contrast features of OS

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine kernel file structures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine currency of operating system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse OS boot processes

  1. Analyse boot procedures
  2. Evaluate associated boot files
  3. Itemise boot procedures for different operating procedures
Analyse boot procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate associated boot files

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Itemise boot procedures for different operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine organisation’s help desk procedures

  1. Review organisation’s technical support procedures
  2. Interrogate help desk system
  3. Liaise with client
Review organisation’s technical support procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interrogate help desk system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine organisation’s help desk procedures

1.1 Review organisation’s technical support procedures

1.2 Interrogate help desk system

1.3 Liaise with client

2. Identify OS

2.1 Examine operating system file and root structure

2.2 Identify profile information

2.3 Explore the help structure

2.4 Observe boot process

3. Differentiate OS

3.1 Compare and contrast features of OS

3.2 Examine kernel file structures

3.3 Determine currency of operating system

4. Analyse OS boot processes

4.1 Analyse boot procedures

4.2 Evaluate associated boot files

4.3 Itemise boot procedures for different operating procedures

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine organisation’s help desk procedures

1.1 Review organisation’s technical support procedures

1.2 Interrogate help desk system

1.3 Liaise with client

2. Identify OS

2.1 Examine operating system file and root structure

2.2 Identify profile information

2.3 Explore the help structure

2.4 Observe boot process

3. Differentiate OS

3.1 Compare and contrast features of OS

3.2 Examine kernel file structures

3.3 Determine currency of operating system

4. Analyse OS boot processes

4.1 Analyse boot procedures

4.2 Evaluate associated boot files

4.3 Itemise boot procedures for different operating procedures

Evidence of the ability to:

review technical support procedures with client

evaluate the functionality of the operating system (OS)

differentiate the OS features, structure and currency

analyse the OS boot processes and procedures.

Note: Evidence must be provided on at least TWO operating systems.

To complete the unit requirements safely and effectively, the individual must:

analyse boot processes in use

identify and analyse files required for operation

compare and contrast the key features of a range of OS.